Terms of service

NanoFlags is a hosted feature-flag and change-management service, sold as a subscription. It consists of:

• a dashboard to define flags, segments, environments, publishing policies, changes, approvals and saved scenarios;
• an edge API that serves published configuration to SDKs, and SDKs that evaluate flags locally inside your applications;
• diagnostics: reports of which configuration revision your services run and a bounded sample of evaluations.

Flags are evaluated by the SDK inside your application; the evaluation context is not sent to us to make a decision. SDKs keep the last configuration they received if the service cannot be reached. What a running instance actually uses is reported by the SDK and shown as observed; we do not guarantee that every instance has received a given revision.

• You must give accurate account details and keep your password, two-step verification factor and SDK keys secret. You are responsible for activity under your account and for the people you invite and the roles you give them.
• You decide what your applications send in evaluation contexts and diagnostics, and you are responsible for having a lawful basis for any personal data in them.

You must not:

• use the service for anything unlawful, fraudulent or to send spam;
• infringe anyone's intellectual property or privacy rights;
• upload malware, probe, scan or test the vulnerability of the service, bypass authentication, rate limits or plan limits, or scrape the service;
• interfere with the service or other customers, or try to access data you are not authorized to see;
• resell the service or use it to build a competing product without our written agreement.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle sells the subscription to you, takes the payment, issues the invoice or receipt, adds the sales tax or VAT that applies where you are, and handles billing support and refunds. Your purchase is also subject to Paddle's buyer terms, which take precedence for the payment itself.

Plans and prices are listed on the pricing page: Explore is free; Team and Scale are paid subscriptions billed monthly or annually in advance (annual costs ten times the monthly price). Prices are in US dollars and exclude tax. Enterprise terms are agreed in writing.

A subscription belongs to the organization it was bought for. Only owners and admins of that organization can start one. The plan shown in the dashboard changes when Paddle confirms the payment to us.

Each plan has limits on projects, members (including pending invitations), diagnostics retention and sampled diagnostic events per day. Limits stop growth when reached: you cannot add another project or invite another member until you upgrade or free one up, and sampled events above an environment's daily cap are dropped for the rest of that UTC day.

Limits never block reads of published configuration or local flag evaluation, and evaluations are not billed per evaluation. Moving to a smaller plan does not switch off configuration you already have; it only prevents turning paid features on again.

Paid subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price, until cancelled. We will tell you before a price change takes effect for your subscription.

You can cancel at any time using the link in your Paddle receipt e-mail, at paddle.net, or by contacting us at support@nanoflags.io. Cancellation takes effect at the end of the current billing period; the plan stays active until then, and your organization then moves to the free Explore plan. Your data is not deleted because a subscription ends.

New subscriptions can be refunded within 14 days of the first payment, as described in our refund policy. Refunds are processed by Paddle. Nothing in these terms limits refund or cancellation rights you have under consumer law.

We work to keep the service available and fast, but we do not guarantee it will be uninterrupted or error-free. The status page shows measured component health, and planned maintenance and incidents are posted there. Because SDKs evaluate locally and keep their last configuration, a service outage delays new configuration but does not by itself stop your applications from evaluating flags.

Support is by e-mail at support@nanoflags.io or the contact form. No service level agreement applies unless one is agreed in writing.

You own the content you put into the service: flags, segments, configuration, scenarios, comments and the diagnostics your SDKs send ("customer data"). You give us the permission we need to host, process and display it to provide the service to you. We do not sell customer data or use it for anything other than providing, securing and supporting the service.

We keep customer data confidential, give our staff access only when needed to operate or support the service, and share it only with the service providers listed in the privacy notice or where the law requires it.

Retention: sampled evaluation events are kept for your plan's diagnostics retention (Explore 3 days, Team 14 days, Scale 30 days) and then deleted; workspace content, published revisions and the audit log are kept while the project or organization exists. Admins can export a project's definitions (flags, segments, environments, drafts, scenarios and published bundles) as JSON at any time under Settings → Data & export.

We own the service, including the dashboard, the edge API, the SDKs and the command-line tool, and the NanoFlags name and brand. Your subscription gives you a right to use the service, and to include the SDKs in your applications, during its term; it does not transfer ownership. If you send us feedback, we may use it without obligation to you.

We may suspend or terminate access, with notice where reasonably possible, if you materially breach these terms, do not pay, your use creates a security or fraud risk or harms other customers, or you repeatedly or seriously violate the acceptable use rules. Where the problem can be fixed, we will tell you what to fix and restore access once it is fixed.

You can stop using the service at any time; an owner can delete a project from the dashboard, and to close an organization or account, contact us. Deleting a project removes its data immediately and cannot be undone; SDK keys of a deleted project stop working within about a minute. If we terminate access for a reason other than unlawful use, we will give an admin the opportunity to export the organization's data before we delete it.

Apart from what these terms say explicitly, the service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties such as merchantability, fitness for a particular purpose and non-infringement. You are responsible for how your applications use flag values, including the fallback values you choose.

To the extent the law allows, neither party is liable for indirect or consequential loss, or for lost profits, revenue or data, and each party's total liability under these terms is limited to the amount you paid for the service in the 12 months before the claim (or USD 100 if you are on the free plan).

These limits do not apply to liability that cannot be limited by law, such as for fraud or death or personal injury caused by negligence, or to your obligation to pay for the service.

We may update these terms as the service changes. We will post the new version here with a new effective date and, for material changes, tell account owners by e-mail at least 30 days before they apply. If you do not agree, you can cancel before the change takes effect; continuing to use the service afterwards means you accept the new terms.

These terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes that cannot be settled by talking to us are decided by the competent courts in Riyadh. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

Alibtekarat Althkiya Company for Trading & Marketing (شركة الإبتكارات الذكية للتجارة والتسويق), a limited liability company registered in Building 2607, Zainab Bint Omar Street, Al Fakhiriyah District, Secondary No. 6957, Riyadh 12737, Kingdom of Saudi Arabia (commercial registration no. 7016629938, VAT no. 314143963600003). E-mail: support@nanoflags.io. Phone: +966 510 090 808. You can also use the contact form. See also the refund policy and the privacy notice.